Twitter releases accounts on request in certain situations if you contact them.
How to get Twitter’s attention
You must be aware of how Twitter’s ticket system works. You must file a ticket with the appropriate link. Click the links in the appropriate section below to file the right kind of ticket.
If you’ve filed a ticket and didn’t get an email response, check your spam folder and check here: http://support.twitter.com/tickets
► You have the domain name and want the Twitter name
If you bought a domain name, and someone registered the Twitter name after you bought the domain name, let Twitter know. Their registration of the domain may may be considered to be name squatting. The account will need to be inactive for a period of time before they will consider your request valid, however.
As Andrew Guenther explained to Ross Duggan, by contacting Twitter support and submitting this information on an impersonation report, the handle could be yours in less than 48 hours.
► A Twitter username is trademarked by you
Twitter’s trademark policy allows you to request they turn the username over to you. You’ll need to submit a trademark ticket request providing the details that Twitter asks for on their on their trademark policy page.
If you want an existing inactive Twitter account, as Sunil Jain points out below in the comments, some folks have been known to buy the domain name, then trademark the name, then file a ticket with Twitter claiming trademark to try to get the inactive Twitter account.
► Someone is impersonating you on Twitter
You’ll need to submit a special ticket request to Twitter. The information you’ll need to include when reporting impersonation is outlined on their impersonation policy page.
If what you want instead is to have your account verified by Twitter, realize that Twitter closed their public verification program. Yes, accounts are still verified, but those are of people who have paid Twitter to run ads, or are affiliated with Twitter partners.
Some of the factors Twitter takes into account when determining what conduct is considered to be username squatting are:
- the number of accounts created
- creating accounts for the purpose of preventing others from using those account names
- creating accounts for the purpose of selling those accounts
- using feeds of third-party content to update and maintain accounts under the names of those third parties
► You want to buy someone else’s account
Twitter’s policy does not allow the buying or selling of Twitter accounts. You can be suspended you if you list yours for sale, or are found to have sold or bought one.
However, many accounts have traded hands with Twitter’s approval. You can hire the owner of a Twitter account and receive the Twitter account as part of the hiring arrangement. Twitter has also given special approval for government and charitable sales of Twitter accounts.
Twitter defines what you cannot sell as their “Services,” which they define as your use of Twitter’s products, services and web sites. The Twitter Rules explain that unless you have been specifically permitted to do so in a separate agreement with Twitter, you agree that you will not reproduce, duplicate, copy, sell, trade or resell those “Services” for any purpose.
► You want to take over an inactive account
Twitter does not release inactive accounts just because they are inactive. They used to, years ago, and they say they will again someday, but they have said that for years now, so it’s hard to predict when you might be able to request an inactive Twitter account again. Read Sunil Jain’s comment below to see what some folks do.
