How to get your question answered on Twitter

1. Don’t use multiple tweets

Don’t ask if you can ask, or split your question into multiple parts. Just write your question into a single tweet.

Ideally, keep your question to under 140 characters. If you must go longer, use a service like TwitLonger.

2. Include a question mark “?” in your tweet.

If you don’t, people that are trying to help you might not see your question. The first I always check after being away from Twitter is any tweets or DMs with question marks.

Because @TweetSmarter can get up to a 1000 tweets and DMs in a day, I can’t read them all. So if you’d like help, be sure to include a “?” in your tweet so I’m sure to see it. (I also look at all tweets that have the word “question” in them, even if they don’t include a “?” but most people only search for the “?” when trying to find questions to answer.)

3. Have a username strategy

Best of all is to send a DM (direct message) to someone that can help you that follows you. DMs lets you have a conversation where everything is in one place (on New Twitter) and send a lot of messages back and forth without overwhelming your timeline. Also, many people with questions prefer the privacy of DMs.

► The strategy most likely to get a response from a regular tweet to is address your tweet to one account specifically, starting with a “.” such as:

.@TweetSmarter Is there a way I can tweet over 140 on a Blackberry?

(Learn more about how to use the “.” at the beginning of your tweets.)

► However, if you’re in a hurry, add 1-2  usernames of people (NOT at the beginning of the tweet) you hope might answer your question, and make your tweet public e.g.

Does anyone know how to tweet over 140 on a Blackberry? @TweetSmarter @BBGeeks

4. Don’t Tweet accounts that don’t answer

► Don’t put @Twitter in your tweet—they don’t answer. It’s also a bad idea to ask other official Twitter accounts, generally. They get too many tweets to answer.

Don’t add more than two usernames to a tweet, generally. It makes you seem disconnected and desperate, and it also suggests that anyone responding should first check to see if someone else has responded—which is too much work for most users, who like to deal with tweets quickly.

5. Thank anyone that helps you!

The more you thank or praise people, the faster you will make connections to good people on Twitter. Do it several times a day, if you can! That way people who are checking out your tweets for the first time will see you are real person grateful for the assistance of others. It makes you a more appealing person to follow.

Also, remember to make any “thank you” tweets public! Check out for more tips on how to do that.

6. Wait for an answer

Many people don’t see their tweets every day, or even every other day. Don’t tweet someone a second time until you’ve given them three days or so. If they don’t respond to a second tweet, stop tweeting them.

7. Prepare in advance by making connections with people that can help you

People are more predisposed to helping people they have already made a connection with. Read “How to find and engage influential Twitter users.”

8. About getting help from @TweetSmarter

We try to respond to everyone that tweets us with a comment or problem. See “Tips for getting the most from @TweetSmarter.”

9. Infographic on Twitter questions:



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