From the category archives:

Twitter Help

A Place To Get Help

January 29, 2012

Having a problem with Twitter? Leave a comment below (and send us a tweet telling us you have left a comment) and we’ll read and respond! If we’ve asked you to provide details here, you MUST do that (and stop tweeting us). We can’t help you without more details first. BUT: We won’t respond if [...]

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My most shared Twitter help links

August 24, 2011

Note: I regularly update this list. I have a list of custom short URLs that I’m always updating in response to questions people have. I’ve posted them below. I don’t create links for everything I regularly share, since some questions can lead to one of several responses. But many common questions lead me to send [...]

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How to get your question answered on Twitter

July 20, 2011

1. Don’t use multiple tweets Don’t ask if you can ask, or split your question into multiple parts. Just write your question into a single tweet. Ideally, keep your question to under 140 characters. If you must go longer, use a service like TwitLonger. 2. Include a question mark “?” in your tweet. If you [...]

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One simple step to making money or being popular on Twitter

May 30, 2011

Don’t assume this is like similar advice you’ve seen until you’ve seen my secret to making this work! But here’s the one step: 1. Search for people who need help and help them. Easy, right? However, there is a real secret to making this work that I’ve shared at the end of this post. How [...]

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Why are so many people so helpful on Twitter?

May 30, 2011

Some people are helpful because it’s easy, or they figure out that they can help themselves by helping others. Others come to Twitter because it’s the best place in the world to help others! No matter who you are or why you’re here, Twitter can help you if you help others. ► Power to the people [...]

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How to let me help you on Twitter

April 24, 2011

You may want to read instead “How to get your question answered on Twitter.” My apologies. If I sent you to this post, it’s because I’m trying very hard to help you, but your responses are unclear. You may think the fact that you forgot or weren’t quite clear on something I asked or said [...]

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Twitter users need your help

February 11, 2011

On the list below at left are people asking us for help with Twitter. Can you help them? We’ll be too busy for a few days to get back to everyone. Thanks! You many have to scroll down, as there are also other kinds of questions mixed in. For more information, scroll down to below [...]

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Why Twitter Purposely Breaks Things: The Mysterious Feature Darkmode

October 27, 2010

“Feature Darkmode” is Twitter’s term for turning off or hiding features on the Twitter website and/or on the API (which affects Twitter apps, meaning programs such as TweetDeck, HootSuite, etc). Why would Twitter turn things off? Some of the main reasons are: When Twitter is running slow, turning a few things off can keep the [...]

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How To Ask For Help Via Twitter

September 29, 2010

First, please just ask. Don’t ask if you can ask. About half of our time helping people on Twitter is devoted to clarifying what they are asking about…and about 80% of that is due to people not trying very hard to be clear. Yes, sometimes people try to be clear, but the very brief nature [...]

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Would You Help a Twitterer In Need?

August 24, 2010

Please help! The folks relying on us to help answer their Twitter questions need YOU. We are going to be delayed in answering tweets for a few days, so here are some links you can check to find people that you can help: Search #1 – Search #2 – Search #3 (Twitter search sometimes doesn’t [...]

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