From the monthly archives:

September 2010

How To Ask For Help Via Twitter

September 29, 2010

First, please just ask. Don’t ask if you can ask. About half of our time helping people on Twitter is devoted to clarifying what they are asking about…and about 80% of that is due to people not trying very hard to be clear. Yes, sometimes people try to be clear, but the very brief nature [...]

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Twitter’s many problems often seem avoidable

September 22, 2010

Twitter regularly introduces new features—or feature updates—that are badly broken. Why is that? Why are they always acting first, thinking later? UPDATE: Other people have noticed the same thing: “From top to bottom Twitter has made product mistake after product mistake, fundamental and obvious mistakes that have significantly confused and detracted from the simplicity of [...]

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Protected: Private conversation with TweetSmarter

September 18, 2010

There is no excerpt because this is a protected post.

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Twitter’s upgrade to “Suggestions for You”

September 16, 2010

UPDATE: Twitter has confirmed changes: “We rolled out the first of many improvements, which is that we now take into account how many times a user views a certain recommendation without taking action. People are more likely to see new recommendations faster because we learn from what they don’t do.” When I checked the http://twitter.com/invitations/twitter_suggests [...]

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All about Twitter.com keyboard shortcuts

September 14, 2010

Tip: Looking for an interface like #OldOldTwitter? Try Kanvaso. Also see “How to get your mentions view back after Twitter deletes it“ UPDATE: Learn more about #NewNewTwitter here.  The keyboard shortcuts at Twitter.com are now: Actions f : favorite r : reply t : retweet m : direct message n : new Tweet enter : toggle [...]

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